Businesses used to rely heavily on word of mouth to generate business and traffic. In today’s always-online society dominated by mobile device usage and search results, word of mouth has been replaced by social media and online review sites. According to a study administered by Dimensional Research and sponsored by Zendesk, a large percentage of respondents who have read online reviews indicate that the reviews influence their buying decisions. The study further reported that a full 66 percent of respondents reported reading online reviews. Consumers also trust online reviews. If you want to boost your business’ positive online presence, we have the right app for you – Business Reviews Hub.
What is Business Reviews Hub all about?
Business Reviews Hub is an incredible iOS app that can help you collect feedback from customers. Nothing says trustworthy like a 5-star review from a real-life, satisfied customer, so if you want to get real customer reviews and customize them like you want, this intuitively designed app is definitely what you need. Let’s take a look at its features.
This review software is created in a way that employees can send SMS to their customers and immediately collect feedback. It works pretty simple: your customer receives a text message from the app, thanking them for using your amazing local company and asking for a positive review, as well as providing links to your company web page. Once your customer is on your company’s page, they can choose which popular review site they want to leave their review on. Then you will get an instant, positive feedback from your customers. Also, the app has a pre-screening system for dividing the positive and the negative customer reviews. For instance, if the review is positive, it will direct them to your page to leave a review like we explained above, and if negative, it will direct them to send feedback to your company email, which you can then respond to and help resolve any dissatisfaction they have. Amazing, right?