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Courtesy of stock Android OS, Google Pixel devices have the reputation of providing buttery-smooth performance. The same applies with the Google Pixel 3a and 3a XL, but it appears that they are plagued by a serious power issue. Users are meant to get Android experience in its purest form. Early adopters of both devices are reporting about random shut downs, even when the phones are left idle. Reports of this problem first appeared on Reddit. It’s not yet known what caused this problem, but users rule out the possibility that this problem happens due to third-party app. They could replicate this issue in Safe Mode, which disables all third-party apps. This isn’t just an ordinary shut down. Users can’t turn on the device by only pressing the power button. Instead, they need to press the power button for about 30 seconds to perform the hard reset. Because this glitch has unpredictable nature, it can be quite tricky to get to the root of the issue. The investigation of this problem is still in an early phase. Google hasn’t responded to any related queries yet.
Some users suspected in Reddit that the problem could be related to Wi-Fi connectivity. When they connect the device to Wi-Fi network and let the Pixel 3a to sit idle for about ten minutes, it will require a reboot. The problem starts with a normal lock and after some time, it will shut down. Users will need to hold the power button down for about 30 seconds to restart the device. Leaving the device with Wi-Fi connectivity disabled should prevent the Pixel 3a from crashing.
Users could expect to get software update if Google confirms the problem. In the meantime, users should try to replicate the issue in all situations. They could determine whether this problem tend to happen in specific situations.