Setting Up Your Own Call Center

Setting Up Your Own Call Center

Call centers likely bring to mind massive facilities housing rows of employees in cubicles, staring at computer screens with headsets. If you’ve been forced to call the customer service department of a major company recently, you may not be surprised to learn that many of these roles are outsourced to other countries, with the Philippines boasting the highest concentration of outsourced call center jobs in the world. The country has dominated the market share due…

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